20% of smartphone failures occur in the software

Not only connection problems and aesthetic damage suffered by smartphones represent a serious setback for smartphone users. According to a study published by MovilQuick, 20% of the failures suffered by devices are located in the device software and the majority of these technical faults are due to mishandling of the device by users. Among the main factors causing technical failures in these devices are erroneous operating system updates, which account for 83% of the number of technical faults recorded by the study. Misuse of devices is evidenced by the use of depleted batteries, unnecessary restarting of the device without need during the system update, as well as ignorance of the correct way to update the device. “These are all the main reasons why the user goes to technical service with problems not directly related to hardware,” the study points out. In parallel, another piece of data extracted from the report reveals that around 12% of smartphones repaired by technical services result from poorly performed firmware changes that force the entire system to be reloaded. In fact, modifying programmable content is one of the actions that trigger future failures, according to the study, which recommends that people “without advanced knowledge in this task” not perform this task. Along with the causes linked to misuse mentioned by the report, it highlights that only 5% of the failures recorded in technical services are due to “malware hosted on the device that comes, in some cases, from applications installed outside official stores”. These are, according to the study, programs that affect the execution speed of processes that cause the smartphone response to slow down. So far in 2013 more than 10,000 smartphones have needed repair due to one of the problems mentioned in the study. In fact, according to the study, improper use of the device has caused, in many cases, the repair to be carried out under warranty.