ARTIFICIAL INTELLIGENCE

WhatsApp chatbots and bots for 24/7 customer support

Automate customer service with chatbots on your website and WhatsApp bots that resolve frequently asked queries instantly, available around the clock, and refer your team when needed.

What is Customer service with chatbots and WhatsApp?

A well-built chatbot isn't a canned response menu: it's an assistant connected to your business that understands what the customer is asking and responds with real information. At Q2BSTUDIO we develop chatbots for your website and WhatsApp bots that serve your customers 24/7, solve the most common doubts and free your team from repetitive tasks.

We connect the bot with your systems – CRM, ERP, catalog, SQL Server database or APIs – so that it can consult orders, availability, statuses or prices and give specific, not generic, answers. When the conversation requires a person, the bot escalates the case to your team with all the context, without the customer having to repeat anything.

Each bot is designed according to your brand tone, languages, and processes, with control over what it can respond to and what needs to scale. We measure resolved queries, response times, and satisfaction to continuously improve the solution after launch.

FEATURES

Features of Customer service with chatbots and WhatsApp

  • Chatbot for your website

    Chat widget integrated into your website that answers frequently asked queries and guides the visitor towards conversion.

  • Bot de WhatsApp Business

    Automated service on WhatsApp Business, your customers' favorite channel, with immediate responses.

  • Answers with real data

    Integration with CRM, ERP, catalog and SQL Server to respond with up-to-date, non-generic information.

  • Intelligent Scaling to Agent

    It refers a person with all the context when the consultation requires it, without friction for the client.

  • Multilingual support

    Serve in multiple languages depending on the customer, maintaining the tone and style of your brand.

  • Automatic FAQs

    Instantly solve the most common doubts about products, shipments, schedules or services.

    • Lead capture and qualification

      Collect contact details, qualify interested parties and send them to your CRM or your sales team.

    • Metrics and continuous improvement

      Panel with resolved queries, automation rate, times, and satisfaction to optimize the bot.

TECHNOLOGIES

  • Microsoft SQL Server
  • OpenAI API
  • Microsoft Graph API
  • n8n
  • Azure AI Search
  • Qdrant
  • Microsoft Copilot Studio
  • Azure OpenAI

FREQUENTLY ASKED QUESTIONS

Frequently asked questions about Customer service with chatbots and WhatsApp

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