The challenge
Centralize complex technical operations and reduce downtime
The management of the technical service of a large fleet of machines involves coordinating incidents, preventive and corrective maintenance, travel, technicians, spare parts, contracts and communications with customers.
The challenge was to replace dispersed processes and manual tasks with a centralized tool that would provide a complete view of each piece of equipment and allow you to know at all times what had happened, what intervention was pending and what resources were needed to solve it.
The solution also needed to facilitate remote diagnostics and support of the machines, avoiding unnecessary travel and reducing the time during which a piece of equipment was out of service.
In addition, it was necessary to connect technical activity with warehouse management to control the availability of spare parts, prepare interventions and maintain complete traceability of the materials used.
