The challenge
Dimensions Club needed a solution that would allow them to improve digital customer service from their own website, while maintaining a centralized and efficient operation.
The challenge was to develop a platform that would allow:
Integrate a web chat within WordPress natively.
Manage conversations from an internal agent dashboard.
Overcome the language barrier by automatic translation between Portuguese and Spanish.
Maintain fluid communication between users and agents in real time.
Have an operational notification system by Microsoft Teams and email.
Centralize information and preserve a persistent conversation history.
Deploy the entire solution on a robust infrastructure in Microsoft Azure.
