The challenge
Connect all phases of a technical project, from the commercial opportunity to after-sales service
Every J.M. project requires coordinating numerous stages: needs analysis, budgeting, solution design, resource planning, component manufacturing, on-site installation, and subsequent maintenance.
The information was distributed among different documents, communications and managers, making it difficult to have an updated view of the status of each project. A change made during pre-sales or planning could affect manufacturing, installation, or documentation if not properly communicated.
The challenge was to build a common tool that would connect the commercial, technical, production and support departments, maintaining all the information linked to the customer and the corresponding project.
The solution also had to allow the control of materials, suppliers, production orders, technicians, dates, incidents and documentation, offering complete traceability from the first request to the closure and maintenance of the installation.
