The challenge
Unify technical services, training and workshop management on a single platform
ServiceNext brings together different service lines aimed at improving the competitiveness and viability of multi-brand workshops. Each of them responds to different needs: solving complex breakdowns, training professionals, accessing technical information and digitizing the daily management of the business.
The challenge was to turn all these services into a coherent digital ecosystem, accessible and ready to be used by workshops, distributors, technicians, trainers and administrators.
The platform had to connect remote technical assistance with vehicle information, allow access to training content and provide tools to manage customers, work orders, orders, fleets and documentation.
It was also necessary to create an architecture capable of integrating different present and future solutions, maintaining a common experience and preventing each service from functioning as an independent tool.
